Question 1

What does Omakase do?

Accepted Answer

Omakase is a Japanese B2B wholesale platform that helps SMEs in Japan expand their overseas business. We offer fixed-price services and only charge when there is an order. Our platform is one of the largest Japanese Beauty Wholesale Platforms, providing a wide range of products and efficient worldwide shipping options, including DHL, Japan Post (10% discount on EMS), Air Cargo, and Sea Container (FCL/LCL). Our professional team is fluent in English and experienced in international trade, making it easy for you to source products from Japan.

Question 2

How to order?

Accepted Answer

The price shown on the website are all in Wholesale Price.
You can simply add the products into the cart and check out your order by choosing your country and the shipping method.
 
Please note for order weight over 30kg, the shipping price is inaccurate. We will calculate the correct amount and inform you the final price in 1 business day.
You are not required to pay any cents to check out the cart.
 
Please note we charge 3% extra handling fee for Paypal/Credit card.

Question 3

Is there a minimum quantity(MOQ) or expense(MOP) for an order?

Accepted Answer

Yes.  
The total product value should be over ¥25,000 as a minimum.
On top of it, the minimum order of each SKU is 10 units.

If your total order is over ¥25,000, you can customize to lower quantity of some SKU as low as 3 each but the price might be higher in some cases.

Question 4

How should I proceed to a customised order?

Accepted Answer

If your total order is over ¥25,000, you can customize to lower quantity as low as 3 units of some SKU but the price might be higher in some cases.
When you choose to customize your order, Leave message of the quantity of the specific products when you check out.
 
We will send you the list back for revising the quantity.
Please note the unit price might be higher in some cases if you purchase less than the MOQ shown.

Question 5

Can I order if I don't have a company?

Accepted Answer

Omakase! (Yes). As long as you reach the minimum purchase that stated on each product.
However, Please noticed that Omakase is a BtoB (wholesale) Platform. Some of the products come with selling route restriction.

We also suggest customers to check in advance with your country's import regulations.
Different from online shopping like Amazon, we do not responsible for the cost of failure of importation.

Please message or email us for further information.

Question 6

Do you accept payments through Paypal?

Accepted Answer

Yes, we do accept payment via Paypal. 
If you would like to use Credit card/Paypal, please note there will be a on-top 3% of the total value as the handling fee. 
The card company or Paypal is actually charging us more than 4% and we cannot bear this cost as a wholesaler as we are already bearing 1% out of 4% and for rest 3% buyer is responsible.

Question 7

How can I get more help?

Accepted Answer

Need more help? Our customer service team is here for you! We respond to WhatsApp messages within 3 to 6 hours on working days. Connect with us on WhatsApp through our website. Our working hours are Monday to Friday, 9 am to 6 pm JST, excluding public holidays and long holidays like year-end in December, Golden Week in May, and Obon in August.

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