For DHL, You can check the DHL shipping fee for this month from below button.

The left hand side is the weight in kg. The Zone chart for each country is at the 2nd tab.

For EMS, we provide 10% off from the regular price.

For Air Cargo: We offer freight prepaid to Hong Kong at a competitive rate per kg. Please note that the fuel surcharge is subject to weekly changes, so we recommend checking with us regularly for the latest rates.

For Air shipments to other countries: Buyers are responsible for making their own shipping arrangements. Kindly refer to this article for detailed information and terms.

For domestic shipping (within Japan):

Simply check out the cart by selecting “Japan” as the destination—no payment is required at this stage.

Shipping fees will vary depending on whether the delivery address is residential or a registered business, as well as the total weight (both volumetric and actual).

We will send a quotation to your email within one business day.

We provide the best solutions as per your expectation of delivery.

DHL Express, Japan Post office EMS[10%discount from regular price]/SEA/Airmail , Air Cargo, Sea Container dry LCL/FCL.

For Air Cargo/ Sea Container:

We offer freight prepaid to Hong Kong at a competitive rate per kg. Please note that the fuel surcharge is subject to weekly changes, so we recommend checking with us regularly for the latest rates. For shipments to other countries, Buyers are responsible for making their own shipping arrangements. Kindly refer to this article for detailed information and terms.

We gather your orders from different suppliers and group it into one single shipment.

In that way, you save the most.

Please be reminded that we do not keep stock. Your order will be processed upon payment and it usually takes 7 business days to have your order ready at our warehouse. It is to assure that we always provide the latest available products to our customers.

For over 3 cases(cartons) per one product(SKU), it might take more than 7 business days.

Please check with us if you have any concerns on the delivery.

For the delivery period, it depnds on the shipping method you have chosen and the distance between your country to Japan.

Please feel free to message or email us for instant response.

Yes. We ship worldwide.

If you don't find it at the check-out cart, Submit the order with a different(random) country and send us an email/message after done.

We only ship to warehouse where gathers the order that is going to ship overseas.

It can be your friend's house but Omakase reserves the right of the final decision.

Before placing your order, please make sure you have spoken through with your shipping agents.

The document required for customs clearance at Japan side could be complicated and we might not be able to provide.

Omakase Japan Wholesale Platform does not take any responsibility for any conlicts between you and your shipping agents or any extra costs occured after shipping out from our warehouse.

You can choose to insure your parcels by adding insurance fee. Please note that the amount of compensation depends on the price of the product declared on the shipping invoice.

For EMS (express mail service), please click the below link for the detail condition.

https://www.post.japanpost.jp/int/ems/service/damage_en.html

For Sea/Air parcels,

400JPY for a parcels less than 20000JPY.

From then, 50JPY will be added for every 20000JPY.

The automatically calculated shipping fee at the check-out cart is only for reference.

To our deepest regret, our system are not capable of calculating the correct shipping charge when the total weight is more than 30kg.

We are doing our best to solve the issue but unable to come up with a solution at this point.

Moreover, DHL changes its fuel charges every month.

We will calculate the correct shipping fee and show on the Proforma Invoice.

Yes. Both Air & Sea are possible.

Here's the step for your reference.

Step 1: We provide the order information (size & weight), then you will check the shipping price with your forwarder in your country. Once you are okay with the shipping quotation from them, ask them to inform their Japan agents.

Step 2: The Japan agent will contact us by email. And we will be asked to submit various of document to get customs approval from them.

Step 3: We got the approval (some items could get rejected, it depends on your forwarder's decision). Then we will ship your order to their warehouse or they arrange pick-up.

The above process usually take 1 week for the 1st time.

If you order the same product in your 2nd order, no more approval will be required.

Please be reminded that we only process your order upon payment of the invoice.

You can pay in prior during checking, and got those rejected products to be shipped by Japan Post Office.

Yes, we ship most of our orders by DHL with a competitive rate.

We are able to ship our products via FedEx using our FedEx account only when the destination is Hong Kong, as it carries relatively low risk of customs clearance issues. For shipments to other countries, you may arrange a FedEx or UPS pickup from Japan using your own FedEx or UPS account. Please note that for shipments to the United States, the FDA requires documentation for all cosmetic products, which our company is unable to provide.

UPS can be shipped under your account but please note we need extra time to handle the order because we used to ship by DHL.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the shipping carrier's website.

We do ship Amazon FBA locally and around the globe.

We are here to assist the purchasing. Also, we provide labeling service in extra cost. We will send the goods to your assigned warehouse. However, you will be the one to deal with Amazon FBA and the Destination country's custom clearance.

Please be reminded that Duty and Taxes are not included.

Here’s our charges for labelling for your consideration.

¥25 each + ¥500 every generated label per order

e.g. 4901433081474 Heroine make SP Mascara Remover 108units ¥25 X 108 + ¥500 =¥3200 And the content/label has to be provided by your side.

Any wrong labelling by buyer side, correction will be an additional charge and we are not responsible for such cases.

The ¥500 will be charged once. (First order) For future orders, it will be simply the label ¥25 cost

→ Click here for more details