Frequently asked questions

Payment

What kind of payment do you accept?


We accept Bank transfer (buyer to pay the bank charges of their side), Paypal and Credit Card. For Hong Kong market, we accept local Bank transfer. *Credit card payment will be available after order is confirmed by our side. *For Bank Transfer, We recommend to use Transferwise.com which save a lot of bank handling fee and will reflect to our account quickly.




Can I pay by Western Union?


Yes, but that will be sent to our bank instead of Western Union account. Currently we do not have Western Union account.
Buyer will be responsible for both side of bank charges. We recommend to use Transferwise.com which also has similar practise.




Can I pay after received the products?


Unfortunately we only accept 100%Pre-paid. According to country's regulation, we will arrange L/C as per request. And the L/C fee will be bear by the buyer. Please contact us directly if the transaction is expecting to be larger than 1 million yen.





Products

Is that all you have are shown on the platform?


Definitely Not. We provide fast sourcing and professional services. Let us know what you are looking for Japanese products. We are always capable to give you the quotation for consideration,




Can you help me to source what I want from Japan?


Omakase!(Yes) That's our main business. We deal with companies from worldwide and providing what they want from Japan. Just simply message or email us. We response to every single inquiry.




I'm not running a business but I want to buy your product.


Omakase! (Yes). As long as you reach the minimum purchase that stated on each product. However, Please noticed that Omakase is a BtoB (wholesale) Platform. Some of the products come with selling route restriction. Please message or email us for instant checking. ;)




Can you get the wholesale price from big brand like Seiko/ Nike Japan/ Toto?


We are able to source but it will be parallel importation without official guarantee from maker. If the product is for Japan market only, the price we can provide will probably more expensive than retail price.





How to use

What is Omakase?


Omakase is a Japanese company that supporting SME companies in Japan for their overseas business. We aware that most of the SME cannot afford to hire English-speaking staff to explore their overseas market. We provide fixed price service and only chargable when there is an order. With regular orders in a stable pace in future, those SME companies will hire their own staff and graduated from Omakase. Please support these SME companies with fantastic products. We are a Japanese registered company based in Hamamatsu, Shizuoka, Japan. We provide the products you want from Japan and export them worldwide in the most efficient way. Our team are professional in world trade and fluent in English. Most important is we react fast. Forget about the headache you have while communicating with Japanese companies. Omakase!




Can you ship if I don't have a company?


Omakase! (Yes). As long as you reach the minimum purchase that stated on each product. However, Please noticed that Omakase is a BtoB (wholesale) Platform. Some of the products come with selling route restriction. Please message or email us for instant checking. ;)




Is there a minimum quantity or expense for an order?


We do not have any minimum quantity required, but each of our suppliers has their own minimum quantity or expense in order to purchase the goods in Wholesale price. You can find the detail on the right hand side of each product.





Delivery

How long does it take to delivery my order?


We gather your orders from different suppliers and group it into one single shipment. In that way, you save the most. Order can be shipped out within 1 week in most case. For the delivery period, it depnds on the shipping way you have chosen and the distance between your country from Japan. Please feel free to message or email us for instant response.




What kind of shipment method does Omakase provide?


We can provide any kind of shipment. From basic EMS/SAL/Airmail to Container frozen/dry LCL/FCL. We provide the best solutions as per your expectation of delivery.




Do you ship within Japan?


We only ship to warehouse where gathers the order that is going to ship overseas. It can be your friend's house but Omakase reserve the right of final decision.





Customer Support

We response to every single message.

Contact

Tel:

+81 53-475-5333

+81 80-8723-0193

info@omakasejp.com

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