Official Company Statement on Logistics Responsibility and Transportation Risk

In view of recent logistics disruptions and unforeseen transportation incidents occurring globally, our company hereby reaffirms its position regarding the scope of responsibility for international shipments and third-party logistics operations. (Reference case studies are provided in the appendix.)

Our company operates under FOB Japan and other equivalent delivery terms, as clearly stated on all quotations and invoices. Once goods have been duly handed over to the customer’s designated logistics provider or freight forwarder—who directly manages all subsequent processes and payments with the buyer—the responsibility for transportation, customs declaration, and all related procedures rests solely with that logistics company and/or the customer.

We cannot assume any responsibility or liability for incidents occurring beyond the point of transfer to the customer’s designated logistics partner or warehouse. This includes matters related to customs procedures, government inspections, loss, or damage occurring while goods are under the custody of third-party logistics providers.

Similarly, when customers request delivery to domestic warehouses, distribution hubs, or other third-party facilities not operated by our company, we bear no liability for any damages, losses, or unforeseen events—such as fire, theft, mishandling, or disputes between the customer and the logistics company—after the goods have been duly delivered in accordance with the customer’s written instructions.

Furthermore, customers retain full discretion in appointing their logistics partners. Our company neither obligates nor restricts buyers to use any specific freight forwarder or warehouse. This policy applies uniformly to all regions and countries in which we conduct business.

Accordingly, incidents arising after the transfer of goods to the customer’s designated facility or logistics company cannot be compensated or covered by our company under any circumstances.

Should customers have any concerns regarding transportation after dispatch from our warehouse—including but not limited to shipments handled by DHL Express or other international carriers—we strongly recommend obtaining comprehensive shipping insurance, which may incur an additional cost. Insurance coverage provides enhanced protection against potential loss, damage, or unforeseen circumstances during transit. Customers wishing to include such coverage are requested to contact our sales representatives for inclusion of the insurance fee in the quotation and/or invoice.

We strongly advise all customers to select reliable and compliant logistics partners capable of ensuring proper handling, declaration, and delivery of goods in accordance with local and international regulations.

Our company remains committed to maintaining transparent trade practices, complying with all applicable export laws, and providing accurate documentation at the time of shipment in order to safeguard mutual trust and the continuity of our global business operations.

Thank you for your continued understanding and cooperation.

Era LLC

Operator of the “Omakase Japan Wholesale Platform”

Hamamatsu, Japan

Appendix — Official Company Statement on Logistics Responsibility and Transportation Risk

(Recent Global Logistics Incidents)

The following information is provided solely for reference purposes to illustrate the range of risks that may arise during international transportation.

These examples are cited to assist customers in understanding logistics-related responsibilities and the importance of maintaining adequate insurance coverage.

1. Fire at Import Cargo Complex — Dhaka, Bangladesh (18 October 2025)

A major fire occurred at the Hazrat Shahjalal International Airport import cargo complex in Dhaka, resulting in extensive damage to imported goods stored under customs control.

Losses of this nature are generally covered under “All Risk” cargo insurance while the goods remain within the ordinary course of transit.

2. Air Cargo Accident — Hong Kong International Airport (20 October 2025)

A Boeing 747 cargo aircraft skidded off the runway during landing at Hong Kong International Airport and collided with a ground vehicle, causing multiple fatalities and significant cargo damage.

Physical loss arising from aircraft accidents is typically covered under cargo insurance policies, subject to declared value and policy terms.

3. UPS Air Cargo Crash — Louisville, Kentucky, USA (4 November 2025)

A UPS cargo aircraft crashed shortly after take-off from Louisville Muhammad Ali International Airport, resulting in the loss of crew, cargo, and fatalities on the ground.

Total-loss incidents of this type are usually indemnifiable under comprehensive “All Risk” cargo insurance while goods remain in transit.

4. Container Seizure by Hong Kong Customs (Summer 2025)

Several containers were detained by Hong Kong Customs following inappropriate or insufficient declaration made by an independent logistics company.

Such administrative or regulatory incidents are generally excluded from cargo insurance coverage.

Customers are strongly advised to obtain All-Risk Cargo Insurance (Institute Cargo Clauses A) with warehouse-to-warehouse coverage to ensure comprehensive protection from dispatch to final delivery.

These recent cases underscore the importance of selecting reliable and compliant logistics partners and of maintaining appropriate insurance arrangements for all international shipments."